Refund Policy
Effective date: September 7, 2026
This Refund & Return Policy explains how Infinite Notes of Wellness handles requests related to returns, refunds, and order issues for purchases made through our online store. Because our offerings may include different types of products and fulfillment methods, eligibility for a return or refund can depend on the product type, its condition, the status of fulfillment, and the specific circumstances of your order.
Returns and Refunds
We review return and refund requests on a case-by-case basis. In general, we consider factors such as the type of product, whether it has been used or opened, the condition in which it is returned, and whether the order has already been fulfilled or delivered. Some items may be eligible for a replacement, store credit, or refund, while others may not be returnable depending on their nature and condition.
Damaged, Defective, or Incorrect Items
If you receive an item that appears damaged, defective, or incorrect, please contact Infinite Notes of Wellness promptly with your order information and a description of the issue. Where possible, including photos of the item and packaging can help us review the situation. We will carefully assess the details and work with you to determine an appropriate next step, which may include a replacement, store credit, or another reasonable resolution based on the circumstances.